Training

We have developed a set of workshops around the key challenges for organisations within the hospitality and leisure industry. The workshops start from a framework that puts the challenges in a broader perspective. The situations that serve for exercise purposes come from within the own organisation.

 
Core elements - All workshops

> Consist of at least 50 per cent work and practice. New knowledge is converted into exercises and practised on.
> Are recognisable. The challenges worked on are examples from your own organisation.
> Are practice-oriented. Participants can immediately use the knowledge and skills they have acquired in their daily work.
> Are organised in-house. In other words, in a familiar setting with colleagues who know the participants, the organisation and the challenges.
> Are entirely physical. To maximise participation and interaction.
> Take 4 hours. Long enough for plenty of learning, sharing and practice. Not too long to ensure maximum attention.
> Are for groups of 8 to 15 participants. Large enough to share and learn, not too large so that everyone can get enough attention.
> Are facilitated by an experienced trainer. Which means stimulate to try and encourage to learn from each other. 

Practical

> During an intake interview, the reasons and context for organising the workshop are discussed, as well as the goals the organisation has in mind and the results the organisation wants to achieve with the workshop.
> A number of problem statements are then discussed that can serve as a basis for the workshop.
> Based on this, a proposal for the content and timing of the workshop is drawn up.
> After validation of the programme and timing, an introductory e-mail is sent to all participants with an explanation of the outline for the workshop, the goals and the timing.

Investment

> The investment for all workshops is 1050 Euro excluding VAT + travel costs depending on the location. 

Workshops

Other workshops are made in accordance to specific needs

Handling 
organizational 
growing pains


Effective
strategy
execution

Optimizing the
customer
journey

Managing
expectations

Handling
complaints


Transforming
guests into
advocates

Managing
conflicts


Giving and
receiving
feedback

Creating
high performing
teams

Developing a
balanced
scorecard

Business Model
innovation